GANGTOK LACHUNG AND DARJEELING

All the rates mentioned are valid for Indian nationals only 

Please read emails carefully and understand the contents and prices. 

All the email conversations will also be part of your contract with us once you make the booking.

General hotel check in time: 1 pm and check out time: 11am (for accommodations) if arrival time is not mentioned. The reservations will be released at 6 pm.

In case of non-availability of the rooms at our respective hotels for reasons, the hotel would be arranging alternative/ similar accommodation.

Hotels suggested above are subject to availability on dates and prior confirmation and in case we do not find rooms in above hotels in any circumstances we will arrange the same in similar category hotels for parallel arrangements.

Charges for ac i heater will be extra and as per hotel to hotel basis.

Please take care of the belongings before leaving the car or hotels. Company is not responsible for any loss.

As per the directive given by the government of India, all Indian/foreign nationals are required to provide proper proof of identification upon check-in. valid identification documents are: passport & visa together, voters’ ID card, current driver’s license. All the documents must include a photograph.

Hotel /camps or any kind of accommodation can deny stay if valid id proof is not provided. Company is not responsible for any id proof related issues.

For extra adults many hotels provide an extra mattress also instead of an extra bed. Kindly inform us in advance if you prefer only an extra bed instead of an extra mattress.

For any reason, if a vehicle breaks down due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time, vehicles will be repaired. Kindly cooperate.

We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.

Ac will not work in all hill areas or stopped/parked vehicles.

Pick up and drop point will be one only (if multiple pickups and drop please mention email conversation before booking).

The rates are subject to change, depending on the fluctuation of diesel/petrol prices in india. If the prices increase more than 5 % than the time of booking we will increase the rate even if the rates are confirmed earlier.

We reserve the right to give you a similar car if the car you booked is unavailable.

At many of the tourist destination /hill stations - some of the road /shopping market /mall road have "no entry" for all i some bigger tourist vehicles depending on destination along with time restrictions also. In this kind of situation guests have to manage another available mode of transport with an additional cost and on a direct payment basis, this cost is not included in ideal package inclusion.

It is presumed that the tourist is medically fit to undertake the tour. If you have a certain kind of allergy (especially for food) or any serious health issues, kindly inform us in advance.

No cancellation or any refund will be made if situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, road blocks, heavy snowfall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.

 No refund for short stay or unveiled facilities.

Company is not responsible for any accident/injury/death/theft of person or property during the course of the tour.

 All rights reserved to management to cancel any service without any refund until full advance money towards the service is received from the customer and accepted by the company. Companies can change the features or functionality of the services at any time, without any notice.

We as a service provider shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

In the event of cancellation/amendment of travel arrangements due to any reason – we must be notified of the same in writing. Please make sure your intimation reaches us between office hours (10:am -7:00 pm on Monday - Saturday)

More than 28 days prior to arrival at destination - deposit/ advance amount only

Between 15-28 days : 75% of total holiday cost

14 days or less prior to arrival at destination - 100% of the total holiday cost

In case of super peak season hotel bookings , a separate cancellation policy is applicable which we shall advise you as and when applicable 

In case you cancel/ amend the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e. hotels/ transporters etc. 

No refund in case of no show, road blocks, accidents, natural calamities.

Your refund requests will be answered & processed promptly, if you don't receive the reply within one business day reach us at 9064703312. We will not be responsible in case email/mail fails to reach us.

Refunds will be processed to your bank account only & may take up to 7-14 business days.no refund will be done through cash.