Refund and Cancellation Policy

At Stayzilla, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to changes in travel plans. Our Refund and Cancellation Policy is designed to be clear and transparent, ensuring that you are informed about the terms and conditions associated with cancellations and refunds.

1. General Cancellation Policy

• Cancellation requests must be submitted in writing via email to our customer support team. Verbal cancellations are not accepted.
• Cancellations are subject to approval, and the applicable refund amount will depend on the timing of the cancellation and the type of booking.

• Refunds will be processed within 7-14 business days after the cancellation request is confirmed.
• Refunds will be credited to the original mode of payment unless otherwise agreed upon.

Certain bookings, including promotional offers, last-minute deals, or specific non-refundable services, are not eligible for any refund.

• Cancellation charges for airline tickets will follow the policies of the respective airline.
• In addition to airline cancellation charges, Tripoclan will apply a service fee for processing cancellations.

• Hotel cancellation charges vary depending on the hotel’s policy and the timing of the cancellation.
• No refunds will be processed for cancellations made within 48 hours of the check-in date.

• Cancellations made 30 days or more before the travel date: Full refund minus administrative fees.
• Cancellations made 15-29 days before the travel date: 50% refund of the total package cost.
• Cancellations made less than 15 days before the travel date: No refund.

Stayzilla will not be liable for cancellations or changes caused by unforeseen circumstances such as natural disasters, government regulations, pandemics, or other events beyond our control.

• In such cases, we will strive to offer rescheduling or alternative options. Refunds may not be possible if suppliers (airlines, hotels, etc.) do not provide compensation.

• Any changes to the booking, including travel dates, destinations, or services, will be subject to availability and additional charges.
• Amendment requests must be submitted in writing and approved by our customer support team.

• If amendments are necessary due to operational reasons, we will inform customers promptly and provide suitable alternatives.

• In cases where a visa application is denied, standard cancellation policies will apply. It is the customer’s responsibility to ensure all visa requirements are met.

• No refunds will be provided if the customer fails to appear for the scheduled trip or activity.

• Group bookings may have separate cancellation policies, which will be communicated at the time of booking.
• A higher cancellation fee may apply to group reservations due to block bookings and upfront commitments to suppliers.

• Refunds will not include the cost of services not booked through Stayzilla, such as meals, local transportation, or personal expenses.

• Refunds are not applicable for partially used services, such as unused nights in a hotel or missed tours.

• Customers are responsible for providing accurate information at the time of booking. Errors in names, dates, or other details may lead to additional charges for corrections.

• Customers must adhere to the cancellation and refund policies of the respective service providers (airlines, hotels, tour operators, etc.) as applicable.

For cancellations, amendments, or refund-related queries, please contact our customer support team:

• +91-8452912772
• jashadatiya1771@gmail.com

Stayzilla reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. In case of any disputes, Stayzilla encourages amicable resolution through direct communication. If unresolved, disputes will be subject to the jurisdiction of the courts located in . By booking with Stayzilla, customers acknowledge that they have read, understood, and agreed to this Refund and Cancellation Policy.