At Holiday guru travel, we are committed to providing our customers with a seamless and satisfying travel experience. However, we understand that unforeseen circumstances can arise, leading to changes in travel plans. Our Refund and Cancellation Policy is designed to be clear and transparent, ensuring that you are informed about the terms and conditions associated with cancellations and refunds.
1. General Cancellation Policy
1.1 Booking Cancellation:
- Cancellation requests must be submitted in writing via email to our customer support team. Verbal cancellations are not accepted.
- Cancellations are subject to approval, and the applicable refund amount will depend on the timing of the cancellation and the type of booking.
1.2 Refund Processing:
- Refunds will be processed within 7-14 business days after the cancellation request is confirmed.
- Refunds will be credited to the original mode of payment unless otherwise agreed upon.
1.3 Non-Refundable Bookings:
Certain bookings, including promotional offers, last-minute deals, or specific non-refundable services, are not eligible for any refund.
2. Cancellation Charges
2.1 Air Tickets:
- Cancellation charges for airline tickets will follow the policies of the respective airline.
- In addition to airline cancellation charges, Tripoclan will apply a service fee for processing cancellations.
2.2 Hotels:
- Hotel cancellation charges vary depending on the hotel’s policy and the timing of the cancellation.
- No refunds will be processed for cancellations made within 48 hours of the check-in date.
2.3 Tour Packages:
- Cancellations made 30 days or more before the travel date: Full refund minus administrative fees.
- Cancellations made 15-29 days before the travel date: 50% refund of the total package cost.
- Cancellations made less than 15 days before the travel date: No refund.
3. Force Majeure and Exceptional Circumstances
3.1 Definition:
Holiday guru travel will not be liable for cancellations or changes caused by unforeseen circumstances such as natural disasters, government regulations, pandemics, or other events beyond our control.
3.2 Policy:
- In such cases, we will strive to offer rescheduling or alternative options. Refunds may not be possible if suppliers (airlines, hotels, etc.) do not provide compensation.
4. Amendment Policy
4.1 Amendments by Customer:
- Any changes to the booking, including travel dates, destinations, or services, will be subject to availability and additional charges.
- Amendment requests must be submitted in writing and approved by our customer support team.
- If amendments are necessary due to operational reasons, we will inform customers promptly and provide suitable alternatives.
5. Special Cases
5.1 Visa Denial:
- In cases where a visa application is denied, standard cancellation policies will apply. It is the customer’s responsibility to ensure all visa requirements are met.
5.2 No-Show Policy:
- No refunds will be provided if the customer fails to appear for the scheduled trip or activity.
6. Group Bookings
6.1 Cancellation Policy:
- Group bookings may have separate cancellation policies, which will be communicated at the time of booking.
- A higher cancellation fee may apply to group reservations due to block bookings and upfront commitments to suppliers.
7. Refund Exclusions
7.1 Non-Inclusive Services:
- Refunds will not include the cost of services not booked through Holiday guru travel, such as meals, local transportation, or personal expenses.
7.2 Partial Use of Services:
- Refunds are not applicable for partially used services, such as unused nights in a hotel or missed tours.
8. Customer Responsibilities
8.1 Accuracy of Information:
- Customers are responsible for providing accurate information at the time of booking. Errors in names, dates, or other details may lead to additional charges for corrections.
8.2 Adherence to Policies:
- Customers must adhere to the cancellation and refund policies of the respective service providers (airlines, hotels, tour operators, etc.) as applicable.
9. Contact Information
For cancellations, amendments, or refund-related queries, please contact our customer support team:
10. Policy Updates
Holiday guru travel reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
11. Dispute Resolution
In case of any disputes,
Holiday guru travel encourages amicable resolution through direct communication. If unresolved, disputes will be subject to the jurisdiction of the courts located in 3rd Floor, C-3, Dharampali Palace • Bhoja Market, .
12. Acknowledgment
By booking with
Holiday guru travel, customers acknowledge that they have read, understood, and agreed to this Refund and Cancellation Policy.
